We want you to enjoy our games, and for the vast majority of people gambling is a fun pastime. For a small number of people gambling can stop being fun and can become a problem.
Please email or call our customer support team if you want to:
Our Customer Support team are well trained in all aspects of responsible gambling and are here to help you if needed.
If you feel that gambling may be taking over your (or someone else’s) life, ask yourself the following questions:
The more you answer ‘yes’ to these questions above the more likely it is that you have a serious gambling problem.
If you are looking to take a temporary break from gambling then Time Out periods are available. A time out period is a minimum of 24 hours and a maximum of six months. However, if you think you may have a gambling problem then you should also consider Self Exclusion to prevent future gambling for set periods of time.Time Out requests must be made via our Customer Service team.
If you feel that you would like to prevent yourself from gambling completely, then total self-exclusion is available.
A player may request self-exclusion by clicking HERE when logged into their account, via email, live help or telephone contact. Exclusion requests made via email, live help or telephone will not take place until the player and their details are fully verified. By self-excluding, You will be unable to access Your Account(s) for a specified period between six months and *five years and, unless you contact us after the exclusion period has been completed, your account will remain closed. Where You do not specify an exclusion period MTL will set this to a six-month default period.
During any period of self-exclusion, MTL will take reasonable measures to prevent any marketing material from being sent out to You. This can take up to 3 working days from the time of your request.
Once we have processed your request, your requested self-exclusion will be confirmed to you in an email. This email will also contain information on the consequences of your self-exclusion and the date that it expires. Please allow up to 72 hours for us to implement Time Out or self-exclusion requests.
In the event that you do not choose to update MTL with any changes to your personal information and you manage to open new accounts, MTL will not be held liable for subsequent decisions to gamble. Any deposits or winnings may be retained by MTL upon detection.
A request for self-exclusion on any of your MTL Casino accounts will automatically apply to all MTL Casino accounts registered to You. You will not be able to reinstate any of Your Account(s) during a period of self-exclusion.
*The maximum duration of any Self Exclusion is 5 Years
If you decide to add a deposit limit/account restriction to your account or to Time Out of Self-exclude we strongly advise you contact other betting companies you have an account with and do the same with them.
If you would like to re-activate Your account after your chosen self-exclusion period has expired, You may recommence gambling by contacting our Customer Support team by email stating a convenient time for contact . Your request will be followed up by a telephone call and a 24-hour waiting period will be imposed should the reactivation request be accepted. In the event of your reactivation request being accepted, only the specific accounts you request to be activated will be reactivated and all other accounts held with MTL powered Casinos will remain closed.
You must be over the age of 18 or be the minimum age for gambling in your country of residence in order to register an account with us.It is an offence for anyone under the age of 18 or the minimum age for gambling to attempt to place a bet or to register an account to attempt to place a bet.
We take our responsibilities in this regard very seriously and have sophisticated processes and software in place, which are used to carry out electronic age verification checks on all customers. We may also ask for additional support documentation such as a copy of Your passport and/or driving licence.
In the event it is discovered that You are under 18 years of age or under the legal age for gambling of the country in which you are resident, any deposited funds will be returned to you and no winnings will be paid out.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their device's access to the Internet:
Reality Check is an additional feature introduced to assist You in managing Your gameplay. When enabling the Reality Check feature You acknowledge that MTL is not required to close or self-exclude Your account or prevent You from using our services as a result of You using the feature.
Reality Check reminders will appear during your current game after the set time period selected by You. You will then be given the opportunity to continue playing or review your account history. If you decide to continue playing after the Reality Check has been acknowledged, the accumulative amount of time played on the current game will be displayed the next time the banner is shown.
To set / change your Reality Check settings click Here.
Reality Checks set by you will only apply to the individual MTL Casino account. Should you wish to set Reality Checks across multiple accounts you will need to login to each account and set these individually.
We understand that some customers like to be able to set a limit on the amount they can deposit in to their casino account over a certain time period.
The deposit limit facility allows You to limit the amount of money that You are able to deposit into Your Account either daily, weekly or monthly.
These amounts may be reduced at any time and a reduction of your limits will be implemented immediately. An increase in your deposit limits will only be implemented after 24 hours following the request.
Deposit limits are automatically set during registration. You can change your deposit limits by clicking Here
The 'History' section in your 'My Account' menu links you to your Account, Game and Rewards History. Each page provides detailed information, allowing you to review your account history when needed. To receive your account history for the last 12 months please contact our support team
Account History - review any deposits, withdrawals and/or adjustments made on the account, filtering by date.
Game History - review which games have been played, when the games were played, stake, return and a unique transaction ID for each bet
Reward History - review any past and/or ongoing rewards, showing status, start and end date, bonus amount, remaining wagering left to complete said bonus and relevant games